FREQUENTLY ASKED QUESTIONSQ. What type of cleaning method do you use?
A. We use steam extraction with detergent. For heavily soiled carpet, a rotary shampoo machine is used first to loosen deep down soiling. The steam extraction machine then lifts out the soil and detergent. This method is recommended by leading carpet manufacturers.
Q. Will cleaning my carpet attract soil faster?
A. No. We use only the finest detergents. Our extraction process removes the residue that attracts soil, enabling the carpet to stay cleaner longer.
Q. Why care about using non-toxic cleaning products?
A. They are safer for you, your family, the environment and our employees. These products have a minimal environmental impact and use plant-based, rather than petroleum-based, ingredients. Using non-toxic products is especially important to families with young children, pets or those who suffer from allergies. We know that it is the right thing to do for our clients and the environment. Enjoy the good life. Live clean.
Q. How long do I have to stay off the carpet after it is cleaned?
A. It is best to stay off the carpet as long as possible until it is dry, especially for the first 4 hours. If you must walk on it, wear slippers or socks. This helps prevent crushing of the pile and re-soiling. Don't remove the silver discs or foam blocks that have been placed under the furniture legs until the carpet is completely dry.
Q. How can I keep my carpet looking new as long as possible?
A. Vacuum your carpet regularly. Have walk off mats at each entrance and have it professionally cleaned at least once per year.
Q. Can an appointment be scheduled at my convenience?
A. Yes. Whether you are having an area rug picked up or delivered, or having our crew visit your home, we will work with you to make an appointment that is convenient to you.
Q. How do I cancel or change a scheduled cleaning?
A. Just call us 12 hours in advance.
Q. Do you offer Maid Service?
A. Yes. Please call us to schedule an estimate consultation.
Q. Do you provide estimates over the telephone?
A. Each home is as unique as the people living in them. The price to clean your home is based on many factors. The size of your home and the frequency of your requested cleanings are some of the variables. It is nearly impossible to provide an accurate estimate over the telephone. Please call us or fill out our online form to schedule a free estimate consultation.
Q. I already have a cleaning person, what makes you different?
A. There are hundreds of freelance cleaning individuals in every city. We are a cleaning company that specializes in the highest quality of cleaning. We also utilize non-toxic cleaning products to safely clean your home. We focus on your complete satisfaction and are certain you will be ecstatic with our service.